Regulatory information

Provision of Services Regulations 2009

The following information is designed to draw the attention of interested parties to the information required to be disclosed by the Provision of Services Regulations 2009. It relates to NTF Corporate Solutions Limited, company number 11909410, a corporate insolvency practice with its registered office at Suite 4, Aus Bore House, 19-25 Manchester Road, Wilmslow, Cheshire, SK9 1BQ.

Licensing body

James Kaye and Nick Morgan are licensed to act as Insolvency Practitioners in the United Kingdom by the Institute of Chartered Accountants in England and Wales (ICAEW).

• James Kaye, Licensed Insolvency Practitioner, licensed by the ICAEW, licence number 9373. Verify on the ICAEW register.
• Nick Morgan, Licensed Insolvency Practitioner, licensed by the ICAEW, licence number 9078. Verify on the ICAEW register.

You can read more about the practitioners on our our team page.

Rules, ethics and standards

All insolvency practitioners are bound by the rules of their professional body, including any that relate specifically to insolvency, and the rules of the body that licenses NTF Corporate Solutions Limited's practitioners are published by the ICAEW. In addition, our practitioners are bound by the Statements of Insolvency Practice (SIPs) and are required to comply with the Insolvency Code of Ethics.

• ICAEW insolvency regulations and guidance: icaew.com/regulation/insolvency.
• Statements of Insolvency Practice (via R3): r3.org.uk statements of insolvency practice.
• Insolvency Code of Ethics: icaew.com insolvency code of ethics.

Professional indemnity insurance

Professional indemnity insurance for the practice is provided by Burns & Wilcox, One Minster Court, Mincing Lane, London, EC3R 7AA. The territorial coverage is worldwide, excluding professional business carried out from an office in the United States of America or Canada, and excludes any action for a claim brought in any court in the United States of America or Canada.

Data protection

The firm is registered with the Information Commissioner's Office under reference ZB330352. The firm's Data Manager is James Kaye. The firm's policy on how it processes personal data is set out in our privacy policy.

Complaints procedure

At NTF Corporate Solutions Limited we always aim to provide a professional and efficient service. We recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time, so if you have any comments or a complaint about the administration of a particular case, please follow the steps below.

1. Contact the office holder. In the first instance, contact the relevant case worker or the insolvency practitioner acting as office holder on the case.
2. Write to Becky Dale. If you consider your comments or complaint have not been dealt with appropriately, put them in writing to Becky Dale at our registered office. She will investigate your complaint and provide a written response within 14 days.
3. Escalate to a practitioner. If you are still unhappy with the response, write with your further concerns to James Kaye or Nick Morgan at the same address. They will investigate your complaint and Becky's response and provide a response within 14 days.
4. The Insolvency Complaints Gateway. Most disputes are resolved amicably, either through further information or negotiation. However, if you have exhausted our complaints procedure and are not satisfied that your complaint has been resolved or dealt with appropriately, you may complain to the regulatory body that licenses the insolvency practitioner concerned. Such complaints should be addressed to The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA. You can make a submission using the online form at gov.uk/complain-about-insolvency-practitioner, email insolvency.enquiryline@insolvency.gov.uk, or phone 0300 678 0015. Information on the call charges that apply is available at gov.uk/call-charges.